1. Acceptance of Terms
By creating an account or using NordVPN's services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use our service.
2. Service Description
NordVPN provides virtual private network (VPN) services that:
- Encrypt your internet connection for privacy and security
- Allow you to browse the internet anonymously
- Provide access to geo-restricted content where legally permitted
- Protect your data on public Wi-Fi networks
- Offer additional security features like Threat Protection
3. Acceptable Use Policy
3.1 Permitted Uses
You may use NordVPN for:
- Protecting your privacy and security online
- Accessing content that is legally available to you
- Securing your connection on public networks
- Bypassing censorship where legally permitted
- Protecting business communications and data
3.2 Prohibited Uses
- Any illegal activities or violations of local laws
- Distributing malware, viruses, or harmful software
- Spamming, phishing, or fraudulent activities
- Harassment, threats, or abusive behavior
- Copyright infringement or intellectual property violations
- Accessing services in violation of their terms
- Any activities that could harm our network or other users
4. Account Responsibilities
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Ensuring your use complies with applicable laws
- Providing accurate information during registration
- Notifying us of any unauthorized use of your account
5. Payment and Billing
5.1 Subscription Plans
NordVPN offers various subscription plans with different durations and features. Prices are clearly displayed before purchase and may vary by region.
5.2 Payment Processing
Payments are processed by our authorized payment partners. We accept various payment methods including credit cards, PayPal, and cryptocurrencies.
5.3 Automatic Renewal
Subscriptions automatically renew unless cancelled before the renewal date. You can manage your subscription settings in your account dashboard.
6. Refund Policy
We offer a 30-day money-back guarantee for new customers. Refund requests must be submitted within 30 days of the initial purchase. Refunds are processed to the original payment method within 5-10 business days.
7. Service Availability
While we strive for 99.9% uptime, we cannot guarantee uninterrupted service. Factors that may affect service include:
- Scheduled maintenance and updates
- Network issues beyond our control
- Government restrictions or censorship
- Force majeure events
8. Limitation of Liability
NordVPN's liability is limited to the amount you paid for the service. We are not liable for:
- Indirect, incidental, or consequential damages
- Loss of data, profits, or business opportunities
- Damages resulting from third-party actions
- Issues arising from misuse of our service
9. Intellectual Property
All content, software, and materials provided by NordVPN are protected by intellectual property laws. You may not:
- Copy, modify, or distribute our software
- Reverse engineer or attempt to extract source code
- Use our trademarks or branding without permission
- Create derivative works based on our service
10. Termination
10.1 Termination by You
You may terminate your account at any time by cancelling your subscription through your account dashboard or contacting customer support.
10.2 Termination by Us
We may terminate or suspend your account if you:
- Violate these terms of service
- Engage in prohibited activities
- Fail to pay subscription fees
- Provide false information
11. Dispute Resolution
Any disputes will be resolved through binding arbitration in accordance with the laws of Lithuania. You agree to resolve disputes individually and waive any right to class action proceedings.
12. Changes to Terms
We may update these terms to reflect changes in our service or legal requirements. We will notify you of significant changes via email or through our service. Continued use after changes constitutes acceptance.
13. Governing Law
These terms are governed by the laws of Lithuania. NordVPN is operated by Nord Security, a company registered in Lithuania.
14. Contact Information
For questions about these terms or our service, contact us at:
- Email: support@nordvpn.com
- Address: Nord Security, Konstitucijos pr. 26, Vilnius, Lithuania
- Live Chat: Available 24/7 through our website