1. Information We Collect
1.1 Information We DO NOT Collect
When you use NordVPN, we do not collect:
- Your browsing history or websites you visit
- Your IP address or location while connected to VPN
- Files you download or upload
- DNS queries or search terms
- Any data that could identify your online activities
1.2 Information We Do Collect
To provide our service, we collect minimal information:
- Account Information: Email address and payment information for account creation
- Usage Data: Bandwidth usage, session duration (not linked to activities)
- Technical Data: App version, operating system for troubleshooting
- Customer Support: Communications when you contact us for help
2. How We Use Your Information
We use the limited information we collect to:
- Provide and maintain our VPN service
- Process payments and manage subscriptions
- Provide customer support and technical assistance
- Improve our service quality and performance
- Comply with legal obligations where required
3. Data Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties, except:
- Service Providers: Trusted partners who help us operate our service (payment processors, hosting providers)
- Legal Requirements: When required by law, but only the minimum necessary information
- Business Transfers: In case of merger or acquisition, with the same privacy protections
4. Data Security
We implement industry-leading security measures:
- AES-256 encryption for all data transmission
- Secure servers in privacy-friendly jurisdictions
- Regular security audits and penetration testing
- Strict access controls and employee training
- Automatic data deletion policies
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate information
- Delete your account and associated data
- Object to processing of your personal information
- Data portability where applicable
6. International Data Transfers
NordVPN operates globally. We may transfer your data to countries outside your residence, but always with appropriate safeguards and in compliance with applicable privacy laws including GDPR, CCPA, and other regional regulations.
7. Children's Privacy
Our service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through our service.
9. Contact Us
If you have questions about this privacy policy or our data practices, contact us at:
- Email: privacy@nordvpn.com
- Address: Nord Security, Konstitucijos pr. 26, Vilnius, Lithuania